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Warranty & Returns

How many days to think about it do I have?

We have a cooling-off period of 14 days. If the product or glasses are not completely to your liking, you can still return the glasses 14 days after receipt. The costs for returning the glasses are at your own expense and cost a maximum of €4.60 including Track & Trace code.

When can I return my glasses?

The right to return a product only applies to unused, undamaged and complete glasses. Glasses can of course be viewed and tried on, but if unnecessary damage occurs to the glasses, the item cannot be returned.

How can I return my glasses?

It’s a shame that the product is not to your liking. Contact us at [email protected] or call +31 6 30755750 and we will send you all the necessary information to return the glasses.

What should I pack my glasses in?

It is important that the glasses are carefully packaged so that the glasses cannot be damaged in transit. In addition, the glasses must be returned in their original condition and in factory packaging.

My glasses are broken. Do I have a warranty?

Glasses can be expected to last a number of years. If this is not the case, you may still be able to make use of the warranty. NIVÓ glasses have a manufacturer’s warranty of 24 months at the time the glasses are purchased. You are of course also entitled to the legal guarantee. This means that the glasses must do what you as a consumer can reasonably expect from them.

What is factory warranty?

When you receive the glasses, it is expected that no errors have been made by the factory. There will always be a final inspection by NIVÓ before the glasses are shipped. However, it may still happen that there are glasses with errors from the factory. If your glasses contain one of the following defects upon receipt, please contact us:

  • The release of a lens coating
  • Releasing the frame coating
  • Soldering errors on hinges
  • The lack of parts